Refund policy

RETURN & REFUND POLICY

Effective Date: 8 September 2026

Thank you for shopping with Blossoms. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains the terms under which products purchased through www.buyblossoms.com may be returned, replaced, or refunded.

1. Eligibility for Return

A product may be eligible for return or replacement if:

- The product received is damaged, defective, or faulty.

- The product received is different from the product ordered.

- The product is missing any essential component or accessory mentioned in the product description.

- The product has a manufacturing defect.

For damaged, defective, or incorrect products, the customer must contact us within 48 hours of delivery.

2. Products Not Eligible for Return

Returns will generally not be accepted for:

- Products that have been used, washed, altered, damaged, or mishandled after delivery.

- Products without their original packaging, tags, labels, or accessories, where applicable.

- Products damaged due to improper care, washing, storage, or use.

- Products that have been customised, personalised, embroidered with a customer's name, or specially made according to the customer's specifications.

- Products returned after the applicable return period.

- Products showing signs of wear, stains, odour, or other damage caused after delivery.

3. Return Period

Eligible return requests must be raised within 7 days from the date of delivery, unless a different return period is specifically mentioned on the product page.

For damaged, defective, or incorrect products, please contact us within 48 hours of delivery and provide clear photographs/videos of the product and packaging.

4. How to Request a Return

To request a return, please contact us through our customer-support contact details provided on the website and include:

- Order number

- Customer name

- Registered mobile number/email address

- Reason for return

- Clear photographs/videos of the product

- Photographs of the original packaging, where applicable

Our team may review the submitted information before approving the return.

Do not send any product back without receiving return instructions or approval from our customer-support team.

5. Return Shipping

Where the return is due to a manufacturing defect, damage during delivery, or an incorrect product being supplied, we may arrange or reimburse reasonable return shipping costs, subject to verification.

Where a return is approved for another eligible reason, return shipping charges may be borne by the customer.

6. Quality Inspection

All returned products may be inspected after they are received.

If the returned product does not meet the conditions of this policy, including if it has been used, washed, altered, damaged, or does not match the product originally supplied, the return may be rejected.

The final decision regarding return eligibility will be made after inspection in accordance with this policy and applicable law.

7. Replacement

Where a product is found to be defective, damaged, or incorrectly supplied, we may, at our discretion and subject to availability:

- Replace the product with the correct product;

- Provide an equivalent replacement; or

- Process an eligible refund.

Replacement is subject to product availability.

8. Refunds

Once an eligible return is received and approved, the refund will be processed to the original payment method, wherever technically possible.

The refund amount may be subject to applicable deductions, including non-refundable charges or return shipping charges, where permitted under this policy and applicable law.

Refund processing time may vary depending on the payment method, bank, payment gateway, or financial institution.

9. Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, refunds may be processed through an appropriate electronic payment method after the required customer/bank details have been provided and verified.

10. Cancellation Policy

Orders may be cancelled before dispatch, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

Customised or personalised products may not be cancellable once production has commenced.

11. Exchange

Exchange requests are subject to product availability and the applicable return conditions.

Products must be returned in unused and saleable condition with their original packaging, tags, and accessories, where applicable.

Certain products, including customised or personalised products, may not be eligible for exchange.

12. Delivery Damage

Customers are requested to inspect the outer packaging and product upon delivery.

If the package appears visibly damaged, customers are advised to take photographs/videos of the package before opening it and contact us as soon as possible.

Any delivery-damage claim should preferably be reported within 48 hours of delivery.

13. Colour, Size & Product Appearance

Minor variations in colour, texture, embroidery, stitching, printing, or appearance may occur due to:

- Screen/display settings;

- Lighting conditions during photography;

- Manufacturing processes;

- Fabric characteristics; or

- Batch-to-batch variations.

Such minor variations, by themselves, may not constitute a defect.

14. Refund for Undelivered or Failed Deliveries

If an order cannot be delivered due to circumstances attributable to the seller, and the customer has already made payment, an eligible refund may be processed after verification.

If a shipment is returned because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or handling charges may apply where permitted.

15. Fraudulent or Abusive Return Requests

We reserve the right to investigate and take appropriate action against fraudulent, misleading, or abusive return/refund requests, including repeated misuse of the return policy.

Nothing in this policy is intended to limit any rights available to consumers under applicable law.

16. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us through the customer-support details provided on our website.

Website: www.buyblossoms.com

Phone: 6397564169

Email: sales.buyblossoms.com / saltyapronindia@gmail.com

Important Note

This Return & Refund Policy should be read together with the website's Terms & Conditions, Shipping Policy and Privacy Policy. In case of any conflict, applicable consumer-protection laws and regulations shall prevail.

Blossoms reserves the right to update or modify this policy from time to time. The latest version published on www.buyblossoms.com shall apply to purchases made after its effective date.